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Working at Makelab

Service Specialist

As Service Specialist, you’re the liaison between the customer and their end part. You will be the main point of contact and the first brand representative who the customer interacts with, providing top notch customer service to all potential & current customers who choose to inquire about us.

Makelab exists to ensure that our customers have a frictionless experience 3D printing their parts. We are their lens into the 3D printing and additive manufacturing world, educating them about what is possible. You are the human help desk to our customers with a technical edge, guiding them to the best solutions for their projects. You uphold Makelab’s values at all times in a professional manner, delivering quality service.

You’re the type of person who gets great satisfaction from helping people have a great experience not only with Makelab, but with 3D printing. If it’s their first experience, you love that you were a part of making that first experience a great one. Creating energy and excitement around this transformational technology and how Makelab uses it is what you love to help with. You’re excited about what you do and you love to share that excitement with customers, turning their curiosity into intense interest. No matter what the situation is, you are able to consistently deliver a great customer experience. Makelab offers a unique and differentiated brand experience to our customers, and your role plays an integral part of that.

We’re looking for someone who is excited by the challenges of working in a startup, doing what is needed to assist our customers, represent the Makelab brand, and provide a great brand experience to our prospective and current customers.

Qualifications:
  • Background in customer service & support roles
  • Team player with a "no task is too small" attitude
  • Extremely organized with an attention to detail and the ability to manage multiple workflows
  • Exceptional communication, interpersonal, and customer service skills
  • Strong understanding of sales process and customer relationship management
  • Strong management & organizational skills
  • Strong ability to adapt in a startup environment that is constantly evolving
  • Strong people skills - approachable, good listener, empathetic
  • Strong and natural social/networking skills
  • Strong problem-solving and negotiation skills
  • GED or higher
Bonus:
  • Previous technical retail experience (EX: Apple, Best Buy, etc).
  • Technical understanding of 3D printing or additive manufacturing workflows
Responsibilities:
  • Ensure all incoming calls, online chats, and emails are addressed & resolved in a timely, efficient, and professional manner
  • Consult with & advise customers on best logistical & technical options for design & engineering projects, both virtually and in-person
  • Provide a consistent and smooth customer service experience while representing the Makelab brand & values
  • Utilize Makelab internal systems to track & document customer orders & projects, ensure they are always up to date

 

 

Compensation:
  • Salary range: $60,000-$75,000
  • Unlimited paid time off with a mandate of at least 2 weeks utilized
  • 10 sick days
  • Training & Development
  • 401(k)
  • Health, dental, & vision coverage
Logistics:
  • Hiring for 2 openings- Brooklyn & Manhattan locations
  • Monday-Friday, 9:30-6pm

Application

Makelab is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our team and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

Makelab is an equal opportunity employers that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.